Cancellations, Refunds and Returns:

Please note that orders for goods that have been custom made, made to order or personalised cannot be returned for a refund unless faulty or damaged.

Though we aim to get your item to you as soon as possible, all our items are handmade, so please allow up to 2 weeks for delivery. When you have ordered your item we will contact you with an up to date timescale.

• Upon receiving your order, if it does not live up to your expectations you have the right to return them within 14 days. This excludes any bespoke, made to order, personalised or embossed items.
• Orders will be made to the sizes provided when ordered. Any mistakes when measuring are not the responsibility of IOM Leather. We cannot accept returns or offer refunds on items that were measured wrong. Please see our measuring guide for details on how to measure your new item. If you need any more help please contact us by email.
• We cannot accept returns on bespoke, made to order, personalised or embossed items unless there is a fault with the product.
• If you intend on returning a product you must let us know in writing or via email within 14 days of receiving your item, please enclose your name, order number and the reason you want to return your item.
• When returning an item you are responsible for postage costs.
• All returned items need to be in new, unused and unmarked condition.
• A refund will be given within 14 days of receiving the returned items to us.
• Customers are responsible for collecting parcels held at local shipping facilities. In the result of parcels going unclaimed and have been returned to IOM Leather, the customer will need to cover the cost of shipping back to them.
• If any import fees or taxes are due to be paid by IOM Leather for a return of an item from overseas, this amount will be taken out of the total amount available for a refund.
• Items sent outside the EU, may incur import duties and taxes, you, the buyer, are responsible for these. 

Incorrectly Delivered Goods

In the case of incorrectly delivered items, items must be in as new and unused condition when returned to us. If you have received the incorrect goods, please contact us immediately. As soon as we receive the incorrect goods back, we will arrange delivery of the correct goods and refund the postage costs incurred. We recommend using a signed for service to return any goods.

Ordering

If you would like to order from IOM Leather you can order straight from our website and pay by Card via Stripe services.  (you do not require a Stripe account to order this way). 

Once we receive your order we will contact you with a confirmation email and up to date timescale on orders.

Orders will be made up to the sizes provided when ordered, any mistakes when measuring are not the responsibility of J.H. Leather. We cannot accept returns or offer refunds on orders that were measured wrong. Please see our measuring guide for details on how to measure your new item. If you need any more help please contact us by email.

Worldwide Shipping

Want to place an order, but you don’t live in the EU? We can ship worldwide! If you are interested in ordering from outside the EU, please select the international postage option and check out. Please note when ordering from outside the EU you may incur an import tax duty when the parcel enters your country. You will be liable to cover this cost, unless otherwise stated.

Postage
All items sent within the EU are sent Tracked and Signed for via Latvia's Post Office, these items take roughly 5 working days to be delivered. International parcels are sent International Tracked and Signed for via Latvia's Post Office. Items sent outside the EU may take to up 21 days to be delivered. Parcels can be tracked via the email sent out upon shipping.

If an item is lost in transit, a case will be raised with the carrier and upon receipt of compensation, a replacement item will be sent out. This process can take a while, so please be patient whilst the case is in progress. 

Upon ordering a Digital Download, you have 14 days in which to cancel, for any reason for a full refund, unless you download your ordered item with in that time. If you download your item with in 14 days, then the right to cancel will be lost and no refund given.

 We do not accept refunds on digital products, please read the descriptions of each digital listing carefully to ensure you are purchasing the correct product.

Licences: Each digital file will have the use licence listed clearly on the product listing. Please ensure you read this before purchase.

• Personal use licence allows for the use of the patterns for personal use only meaning you cannot profit from any item made using these patterns. Patterns under the Personal use licence are meant to be used as a training aid to help you learn the craft of leatherwork. You will need to make significant changes to the design in order to sell products.
• Commercial use licence allows small, handmade leather crafters to sell goods made using these patterns. These patterns can not be used for large, commercial scale manufacturing. Items made using these patterns can be sold under your own name in accordance with the above statement where you, the crafter is making these on a small scale.

The patterns cannot be re sold, shared, or redistributed electronically or otherwise.

These patterns are not to be used in a teaching situation, as this is deemed as sharing

You may not sell, share or redistribute any of our patterns.

Digital file formats are listed on each product page, please ensure your printer is compatible with the listed paper sizes to ensure the correct printing of patterns.

You are limited to a maximum of 2 downloads per purchased pattern so ensure you keep your downloads safe. IOM Leather is not responsible for loss of patterns, and you will need to repurchase patterns in the case of loss if you have reached your maximum download allowance.

Digital downloads are sent via a downloadable email link, please check your junk mail folder in case the email ends up there.

Each download comes with the use licence, please read carefully before using the patterns to ensure you use the patterns correctly.

Anyone seen to be selling products made using our personal use licence may face legal action.

Gift vouchers are valid for 12 months from the date of purchase.

Gift vouchers are non-refundable and can not be returned or exchanged.

Gift vouchers can not be used to purchase additional gift vouchers.

Gift vouchers can be used in full or part payment throughout our online store.

No change will be given on any unused balance and will remain on the gift voucher, this can then be used towards future purchases.

Promotional offers such as discounts do not apply to gift vouchers.

Gift vouchers are e-vouchers and will be automatically emailed out to the supplied email address at checkout. Please ensure you use the correct address when ordering and remember to check your junk email folder.

Leather is a natural product, and if cared for correctly, can last a lifetime. To prevent it from drying out and cracking it is advised to apply a good quality leather balm to keep it oiled and supple.

By accessing this website we assume you accept these terms and conditions. Do not continue to use IOM Leather if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of lv. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By accessing IOM Leather, you agreed to use cookies in agreement with the IOM Leather's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, IOM Leather and/or its licensors own the intellectual property rights for all material on IOM Leather. All intellectual property rights are reserved. You may access this from IOM Leather for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from IOM Leather
• Sell, rent or sub-license material from IOM Leather
• Reproduce, duplicate or copy material from IOM Leather
• Redistribute content from IOM Leather

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. IOM Leather does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of IOM Leather,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, IOM Leather shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

IOM Leather reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant IOM Leather a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

The following organizations may link to our Website without prior written approval:

• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of IOM Leather; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to IOM Leather. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of IOM Leather's logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.